General Questions about Tickets-for-Charity

Tickets-for-Charity® gives music and sports fans an easy and convenient way to access great seats at live events across the country while benefiting important causes at the same time.

Tickets-for-Charity was founded as a fundraising platform to help increase critically-needed funding for some of the world's leading charities and foundations. We currently partner with more than 30 highly-respected charities nationwide including Autism Speaks, Big Brothers Big Sisters of America, Boys & Girls Clubs of America, CARE, City Year, Feeding America, GRAMMY® Foundation, Habitat for Humanity, Jack & Jill Late Stage Cancer Foundation, Jumpstart for Young Children, Malaria No More, MusiCares" Foundation, Natural Resources Defense Council, Partnership for a Drug-Free America, Red Sox Foundation, and United Way for America. Visit Partner Charities to learn more.

Tickets-for-Charity has already generated millions in donations for highly respected non-profit organizations through Charitable Sale™ programs with the Rolling Stones, Lionel Richie, Barbra Streisand, Brad Paisley, Michael McDonald, James Taylor, the Boston Red Sox, and the Boston Celtics, among others.

Tickets-for-Charity works directly with artists, management, venues and promoters to make high-demand live event seats available at face value plus a separate donation directed to partner charities. (Tickets-for-Charity is not an auction platform - donation amounts are pre-determined by Tickets-for-Charity with our partners.)

Each event features a specific artist-designated charity and typically offers customers the opportunity to select additional charities to benefit from their purchase.

100% of the donation amount (less direct transaction costs) is distributed to the charitable organizations chosen by customers from a list of leading partner charities.

Similar to any other entertainment purchase, 100% of the face value of each ticket is remitted back to the original ticket source. The charitable donation is captured from the premium fans often pay unauthorized ticket brokers and scalpers, but given the option would much rather direct to charity.

Tickets-for-Charity charges an industry standard per ticket service fee to operate the platform, fulfill ticket orders and distribute donations to partner charities.

No, we are a for-profit social enterprise that was founded to support respected charities across the country. As a unique social commerce platform, Tickets-for-Charity harnesses the powerful support of artists and consumers aligned with charitable causes - resulting in tremendous social good, a superior customer experience and the profitability necessary to sustain the platform and attract like-minded investors. By operating as a scalable fundraising platform for respected non-profit organizations, we are able to concentrate all of our activity and investment on our core mission: to develop everyday giving opportunities for consumers, while at the same time enabling charitable organizations to spend less time on fundraising and more time on fulfilling their missions.

You can visit Partner Charities to learn more about the missions of our partner charities. We also encourage you to learn more about each partner by signing up for their e-newsletter list, which can typically be found on their website homepages.

Tickets-for-Charity does not accept donated tickets at this time. We are always improving our products and services and will be accepting donated tickets in the future, so please stay tuned.

To join our email list for updates and news about upcoming events, please submit your email via our email newsletter link at the bottom of every page on our site or on our homepage at www.ticketsforcharity.com. At any time, you may opt-out of receiving these types of communications by emailing us at customerservice@ticketsforcharity.com

Questions about Payments to Charities

As individual financial circumstances vary, we advise all customers to consult a tax advisor to determine whether a deduction of any portion of such amount is allowable. Tickets for Charity, LLC makes no representation as to whether any portion of the donations to designated charities is tax deductible.

If a selected charity determines to acknowledge your payment, typically such acknowledgements will be sent out within 90 days of the event. For more information, please refer to our Privacy Policy and Terms & Conditions.

No. We proudly host our partner charities at no charge for participation. Partner charities, however, reimburse direct expenses such as bank and credit card processing fees associated with each Charitable Sale™ customer purchase, which results in a donation on their behalf. This transaction, for example, is similar to any online donation processed on a charity's website where credit card transaction fees are deducted before the donation amount is distributed to the charity. We take no consulting or fundraising fees from the donations raised on behalf of our partner charities.

You will see two charges on your credit card because orders are processed using our (patent-pending) TicketDNA" charitable giving allocation method and Bifurcated Purchase Process™ order system to ensure the integrity of the funds designated for our partner charities. This enables us to direct and maintain the payments to our partner charities in a separately managed account established on behalf of our partner charities.

Sovereign Bank is the Official Charity Banking Partner of Tickets-for-Charity. Sovereign Bancorp is a subsidiary of Banco Santander, SA. Banco Santander S.A. is a financial services institution based in Madrid, Spain and is one of the 5 largest banks in the world by profit. Sovereign Bank has 754 community banking offices, over 2,300 ATMs and approximately 11,000 team members located primarily in the Northeastern United States.

Tickets-for-Charity is committed to providing consumers with transparency throughout the order process. To ensure the integrity of the funds designated for charity, we process the ticket order amount (i.e. Face Value, Delivery Fee and Service Fee) and the payments to the charities (i.e. the Donation Amount) in two separate credit card transactions. This unique (patent pending) Bifurcated Purchase Process™ order system enables Tickets-for-Charity to maintain the payments to partner charities in a segregated charity account at a separate financial institution. To maintain their relationship with the customer/donor, most of our partner charities also choose to send a donation acknowledgement letter to the donor after the event has occurred.

Questions about Order Delivery

Tickets purchased through our site have been made available directly by Artists, Tours and Teams for Charitable Sale™ programs through Tickets-for-Charity to support our partner charities. For the vast majority of these events, Tickets-for-Charity receives and ships our tickets about five (5) to ten (10) days prior to the date of the show. Because of our unique relationships with artists, teams, and other partners, our special allocations of tickets arrive closer to the date of the event - very VIP! If we receive tickets after you have placed your order, we will ship within 24 hours of their arrival at our office. We use FedEx delivery services exclusively and require a signature to ensure that your tickets arrive safely and that their location can be tracked at all times. Once your order has been processed and shipped, you will receive an automatic FedEx notification with tracking information so you can keep an eye out for your tickets, but rest assured, we are in close contact with venues and management to ensure every customer receives their tickets on time! If you haven't received a shipping confirmation email within five days of the event, please contact TFC as soon as possible at customerservice@ticketsforcharity.com.

Available shipping methods may vary by event and delivery fees may vary by method, but please note our primary method of shipping is FedEx Standard Overnight.

FedEx Standard Overnight Delivery (TFC Default Shipping Method)
FedEx Standard Overnight delivery provides next-business-day delivery by 3 PM to most U.S. addresses; by 4:30 PM to rural areas. This service is typically available up to 48 hours before the day of the event. Please note a signature is required for all deliveries. FedEx cannot deliver to P.O. Boxes.

FedEx International Priority (Canadian destinations)
FedEx International Priority typically provides next-business-day delivery to most major Canadian addresses by 3 PM. Some areas may require 2-3 business days for delivery. Please note a signature is required for all deliveries.

Will Call
Occasionally, Will Call pick-up at the venue box office is either required or offered by the venue. When this shipping method is selected, detailed pick-up instructions will be clearly indicated on the website prior to your purchase and/or communicated to you via the email address you provide at the time of order placement.

Check-in at Venue
In some cases - for example, unique VIP experiences - printed tickets may not be available for an event. For entrance at the event venue, you may be required to present the credit card that was used to purchase tickets a valid ID such as a state ID, driver's license or passport, and/or the confirmation number provided in your TFC email confirmation. Additional event details will be clearly indicated on the website prior to your purchase and/or communicated to you via the email address you provide at the time of order placement.

E-Delivery
On rare occasions, TFC may have an e-Ticket delivery option available. When available, e-tickets are delivered via email as a PDF attachment. Please download the file to your computer, print the tickets yourself, and present your print-out at the venue to ensure entry.

It is your responsibility to provide us with a delivery location and be available to accept and sign for the package. Fedex does not deliver to post office boxes. It is your responsibility to track the FedEx package and to be available to sign for and accept said package at the delivery location. If you provide a delivery location other than your credit card billing location, you hereby agree to be responsible for that delivery and the tickets once delivered to that address. TFC has fulfilled its contractual obligation when tickets are shipped to the address you provide to us. TFC is not responsible if you provide an incorrect address or for any package being returned to TFC or otherwise held by Fedex because you are not available to sign.

No refunds will be available for delayed delivery in compliance with this policy. TFC is not responsible for any loss or theft of tickets occurring during or after the shipment to your or your designee. Lost or stolen tickets cannot be replaced.

For more information, please refer to our Privacy Policy and Terms & Conditions.

No. Tickets-for-Charity ships all tickets via FedEx, and therefore we cannot deliver to P.O. Boxes as a signature is required for all FedEx deliveries.

From time to time, e-Delivery may be available.

VIP Package details vary by event and more information will be provided at the time of purchase and/or after your purchase is completed. Such details are typically included with your shipment or e-mailed to the e-mail address you provide at check-out. Please note that VIP packages may be organized and managed by third parties and are subject to change. If you have any questions, please email us at customerservice@ticketsforcharity.com.

Questions about Cancellations and Refunds

All sales completed though Tickets-for-Charity.com are final. NO EXCEPTIONS. Cancellations and exchanges are not allowed once your order has been confirmed. Please be sure you have selected the correct event, seat location(s) and/or charities prior to completing your order. For more information about our policy for cancellations, please refer to our Terms & Conditions.

Occasionally, events are cancelled or postponed by event management. You are solely responsible with respect to any changes in the date, time or place of any event for which you purchase tickets. No refunds are available for any postponed event if your original tickets will be honored for the new date of the rescheduled event. For more information about our policy for postponed events, please refer to our Terms & Conditions.

Cancellation policies are determined by the venue and can vary. Generally you will receive a refund of the ticket face value as soon as the cancellation is confirmed. You will have the option of being refunded the payment to your designated charities or of allowing the charities you selected to keep the directed funds. Service fees and Delivery fees cannot be refunded. For more information about our policy for cancellations and refunds, please refer to our Terms & Conditions.

Unfortunately, once tickets are delivered, they cannot be replaced or refunded if lost or destroyed. Tickets-for-Charity is not responsible for lost, destroyed or stolen tickets. For more information, please refer to our Terms & Conditions.

Questions about Ticket Purchases

All seats are listed in best available order. Please note that other customers may be searching for tickets and making purchases at the same time as you. Therefore, ticket availability may change during your search.

Tickets-for-Charity reserves the right to limit the number of tickets that may be purchased for an event at any time, and we may cancel any order that exceeds these purchasing guidelines without notice. Venues, artists, and tour management often set a limit on the number of tickets each customer may purchase to ensure that as many fans as possible can get access to the event. Ticket limits may be imposed on credit cards, addresses, and/or individuals. Ticket limit information is typically listed on the Seat Selection page.

The Face Value of a ticket is the price printed on the front or "face" of the ticket and is determined by the original ticket source. In the case of ticket packages, the Face Value is the package price as determined by the original source.

Our ticket partners have provided tickets and ticket packages directly to Tickets-for-Charity.com for the express purpose of raising money for our partner charities. The Donation Amount associated with a ticket purchase is determined by Tickets-for-Charity. The Donation Amount per ticket or package is subject to change at any time and without notice.

Tickets-for-Charity.com charges an industry standard per-ticket service fee which may vary by event. The service fee is used to cover costs of managing and processing ticket requests, managing and distributing donation amounts as directed by our customers, and maintaining our website on behalf of our customers, partner charities and ticket sources.

The delivery fee is based on the specific delivery option you select for your ticket purchase (Click here for Delivery Options). After careful consideration of a variety of shipping options and vendors to meet the needs of our customers across the country, we believe our shipping fees strike the best balance between secure reliability and cost-efficiency. The Delivery Fee per order typically ranges from $10.00 to $21.50, depending on the method selected.

While we support green business practices when possible, a variety of factors, including security, make electronic tickets unavailable for many events at this time.

Occasionally, certain ticket sources require an additional per-ticket fee be charged with ticket purchases. Please note 100% of the face value of each ticket (and package price in the case of VIP packages) is remitted to the tour or team, while the charitable donation is diverted from the premium currently paid to unauthorized ticket brokers and scalpers in typical ticket transactions. All customary fees are collected and remitted to venues, primary agents, etc., as directed by our partners.

No, Tickets-for-Charity is not an auction platform. With our fixed price model, customers know the Face Value and Donation Amount per ticket in advance of their purchase without having to watch and wait for a late bidder to enter at the last minute to out-bid them.

Our ticket partners have provided tickets directly to Tickets-for-Charity.com for the express purpose of raising money for our designated partner charities. As a result, you can be assured that tickets purchased on our website are authentic.

All ticket purchases and payments to our partner charities are confirmed by email once the transaction is completed. If you don't receive an email confirmation within 24-hours of your order, please email us at customerservice@ticketsforcharity.com. By submitting your order to make payments to our partner charities and to purchase a ticket(s), you grant Tickets-for-Charity permission to charge your credit card for those transactions. Once you have submitted your order, your purchase is non-refundable and your order cannot be changed. For more details on our Purchase Policy, please refer to our Terms & Conditions.

You will see two charges on your credit card because orders are processed using our (patent-pending) TicketDNA" charitable giving allocation method and Bifurcated Purchase Process™ order system to ensure the integrity of the funds designated for our partner charities. This enables us to direct and maintain the payments to our partner charities in a separately managed account established on behalf of our partner charities.

Questions about Payments

We accept MasterCard, Visa, and American Express.

Tickets-for-Charity.com uses PayPal's online payment gateway with industry-leading security. Our transaction processing is secured by 128-bit SSL encryption. Plus, PayPal meets the exacting standards of the major card associations, including SAS, PCI and SDP. We are committed to ensuring your online transactions are safe and secure.

Your personal information is retained in a secure location and encrypted using state-of-the-art 128-bit encryption technology. Personal information will not be made available to any third party, except as noted in the Tickets-for-Charity.com Privacy Policy. For more details on how we provide for information security, please refer to our Privacy Policy.

You will see two charges on your credit card because orders are processed using our (patent-pending) TicketDNA" charitable giving allocation method and Bifurcated Purchase Process™ order system to ensure the integrity of the funds designated for our partner charities. This enables us to direct and maintain the payments to our partner charities in a separately managed account established on behalf of our partner charities.

Sovereign Bank is the Official Charity Banking Partner of Tickets-for-Charity. Sovereign Bancorp is a subsidiary of Banco Santander, SA. Banco Santander S.A. is a financial services institution based in Madrid, Spain and is one of the 5 largest banks in the world by profit. Sovereign Bank has 754 community banking offices, over 2,300 ATMs and approximately 11,000 team members located primarily in the Northeastern United States.

General Contact Information

Our regular Customer Service hours are Monday through Friday from 9:00am to 6:00pm EST. We try to provide answers and information to all your inquiries online through our FAQs and via email at customerservice@ticketsforcharity.com. When making an inquiry, please include your name, email address, confirmation number and contact telephone number in case we need to contact you. Our policy is to respond to inquiries within two (2) business days of receipt.

If you are a member of the media and would like more information, please contact:Kate Brandeis press@ticketsforcharity.com

For more information regarding our current partner charities or how to join the platform, please contact us at charities@ticketsforcharity.com

Tickets-for-Charity does not accept donated tickets at this time. We are always improving our products and services and will be accepting donated tickets in the future. To be alerted as new products are added, please email as customerservice@ticketsforcharity.com

If you're having technical difficulty using our website or notice any incorrect information, please contact us at customerservice@ticketsforcharity.com to let us know.

For group sales, please email customerservice@ticketsforcharity.com. Additionally, we frequently have exclusive access to luxury suites made available for sale to support charitable organizations as part of our Suite Charity™ program. Please email us and let us know what event, city, date and venue you are interested in and we will email you back with availability and Charitable Sale pricing.

If you have suggestions or comments, please let us know by sending an email to customerservice@ticketsforcharity.com