Information Collection & Use
Tickets for Charity, LLC ("TFC") collects personally identifiable information from our users at several different points on our website, www.ticketsforcharity.com (the "Site").
Orders. If you purchase a product or service from us through our Site, we request certain personally identifiable information from you to complete the order. You will be required to register for a Customer Account prior to purchasing, the content of which may include such personal information as name, email, and address. At the time of your order, we may require financial information (such as your credit card number, expiration date and CVV code) to complete the transactions on the Site. We use this personal and financial information for billing purposes, to fill your orders, process your donations and track your order activity in your Customer Account. If we have trouble processing an order or donation, we will use personal information to contact you. We never store this financial information beyond the duration of the order.
Sign-Ups. If you choose to complete a sign-up form, register to be notified about an upcoming event, opt-in at time of purchase, or otherwise provide TFC your email, address and/or name, either through the Site, a promotional landing page, social media, or any other data collection outlet created by TFC, we may use this personally identifiable information from you to contact you about services on our Site. Also, unless you otherwise elect to opt-out, we may forward your information to third parties (e.g. a Partner Charity or Ticket Source) associated with a particular event or campaign.
Sweepstakes. From time to time, we may have a sweepstakes offering. If you choose to enter a sweepstakes, we require certain personally identifiable information from you on our entry form (such as name and email address). We will use this information to contact you if you are a winner in the sweepstakes. In addition, we may use this information to contact you about services on our Site.
Please see Information Sharing and Disclosure below to see how we share aggregate and personally identifiable information with third parties. We never sell your personal information to anyone.
Communications from the Site
Newsletters, Special Offers and Updates. We will occasionally send you information on products, services, special deals and promotions. You may opt-out of receiving these types of communications by clicking the Unsubscribe link at the bottom of emails you receive from TFC or by updating your email preferences in your Customer Account.
Service-Related Announcements. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
Customer Service. We will communicate with you regarding updates related to your orders, in response to your inquiries, to provide the services you request, and to manage your account. We will typically communicate with you by email or telephone.
Profile. We store information that we collect through cookies and log files to create a "profile" of your preferences. In addition, we tie your personally identifiable information, and your order history, to information in the Profile, in order to provide tailored promotions and marketing offers, enhance the user experience and improve the content of the Site.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable). We may share aggregated demographic and behavioral information about our user base with third parties (e.g. advertisers, Partner Charities, Ticket Sources). This information does not identify individual users.
Personally identifiable information. We may share personally identifiable information with third parties, as described below:
TFC may, in its sole discretion, provide certain order-related information about you to third parties, which may include Ticket Sources and/or Partner Charities, for example, if a list of names is required prior to the beginning of, after the event, or if you and/or a member of your party is expelled for disorderly conduct or otherwise ejected from the venue.
- Agents: From time to time, we use independent agents, such as an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies are not entitled to retain, share, store or use personally identifiable information for any other purposes.
- Partner Charities: We share your name, address and the amount of the applicable payment with the Partner Charities to which you direct donations in connection with your purchase of products or services on this Site. We are required to provide this information to our Partner Charities in connection with your donation, and may also provide this information to a Partner Charity sponsor of a sweepstakes you have entered. You may opt-out of receiving communications from our Partner Charities (other than an acknowledgement of your donation from the Charities) at the time you place your order. After your initial order, you will have to communicate directly with each individual charity in order to update your preference for communications from them.
Additionally, TFC may, in its sole discretion, provide certain order-related information about you to third parties, which may include Partner Charities, for example, if a list of names is required prior to the beginning of, after the event, or if you and/or a member of your party is expelled for disorderly conduct or otherwise ejected from the venue.
- Ticket Sources: We may share your name, address, email address and order details with Ticket Sources related to the event associated with your order. We may be required to provide this information to our Ticket Sources. You will have to communicate directly with each individual Ticket Source in order to update your preference for communications from them.
Additionally, TFC may, in its sole discretion, provide certain order-related information about you to third parties, which may include Ticket Sources, for example, if a list of names is required prior to the beginning of, after the event, or if you and/or a member of your party is expelled for disorderly conduct or otherwise ejected from the venue.
- Sweepstakes Sponsors: We may share your information with a Sweepstakes Sponsor (e.g. Partner Charities, Ticket Sources). You will have to communicate directly with each Sweepstakes Sponsor in order to update your preference for communications from them.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes. Subsequently, if you no longer wish to receive our newsletter and/or promotional communications, you may opt-out of receiving these types of communications by clicking the Unsubscribe link at the bottom of emails you receive from TFC or by updating your email preferences in your Customer Account.
Access to Personally Identifiable Information
If your personally identifiable information changes you may update it by logging on to your Customer Account. Subsequently, if you no longer wish to receive non-order related information from TFC, you may opt-out of receiving these types of communications by clicking the Unsubscribe link at the bottom of emails you receive from TFC or by updating your email preferences in your Customer Account.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users' movements around the Site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our Site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. We set a persistent cookie to track your query and purchase histories so we can better serve you.
Links to Other Sites
This website contains links to other sites, such as those of our Partner Charities and Ticket Sources, which are not owned or controlled by Tickets for Charity, LLC. Please be aware that we, Tickets for Charity, LLC, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this Site.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
If you have any questions about security on our website, you can send email to us at firstname.lastname@example.org.
In the event Tickets for Charity, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. Users will be notified via prominent notice on our website for 30 days after a change of ownership or control of their personal information, if personal information will be used contrary to this policy. Notwithstanding anything to the contrary contained in this policy, by agreeing to this policy, you are consenting to the sale or transfer of your personally identifiable information to any purchaser of or successor to our business or all or any portion of our assets.
Children (persons under the age of 18) are not eligible to use this website unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or legal guardians.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.